Employee Net Promoter Score Dropped by 216%, A big dent on Workplace Culture: CultureMonkey Reports
The employee Net Promoter Score (eNPS) is a powerful metric used to gauge employee satisfaction and overall engagement within an organization. By measuring how likely employees are to recommend their workplace to others, eNPS offers a clear and actionable snapshot of organizational culture and sentiment.
New Delhi, April 24th, 2025: CultureMonkey, an AI-powered employee engagement platform, today released its in-depth study examining the impact of organizational layoffs on workplace culture. The study reveals a dramatic 216% drop in employee Net Promoter Score (eNPS) from 2.78 to -3.23 following workforce reductions. This stark decline highlights the emotional and cultural aftershocks companies face when layoffs are not supported by transparent communication and empathetic leadership.
The employee Net Promoter Score (eNPS) is a powerful metric used to gauge employee satisfaction and overall engagement within an organization. By measuring how likely employees are to recommend their workplace to others, eNPS offers a clear and actionable snapshot of organizational culture and sentiment. The score is calculated on a scale ranging from -100 to +100, providing a standardized benchmark for tracking and improving employee experience over time.
Drawing insights from over 150+ organizations across the United States, Europe, India, Southeast Asia, and the Middle East, the analysis is based on a survey of more than 50+ industry experts and discussions with over 300+ HR and business leaders, adding clear strategic value to their findings.
“This isn’t just about layoffs—it’s about how companies communicate, support, and lead during difficult times. Our data shows that in the absence of transparency and empathy, morale takes a long-term hit. And once employees lose trust, it’s extremely hard to win it back. Layoffs may be a business reality, but how leaders handle them defines the organization’s culture for years to come. When employees feel heard, respected, and informed even in tough times, they’re far more likely to stay engaged and committed,” said Senthil Kumar Muthamizhan, Founder & CEO of CultureMonkey.
In addition to the plunge in eNPS, the study found a 16% decrease in employee feedback survey participation and an 18.64% fall in employee advocacy. These metrics signal deeper issues beyond survey fatigue, including eroding trust, heightened apprehension, and a fractured psychological contract between employees and management.
The study’s comprehensive findings provide a macro view of the current employee engagement landscape amid economic disruptions and underscore the necessity for companies to adopt a more employee-centric approach. As businesses navigate ongoing restructuring and market pressures, CultureMonkey’s research serves as both a wake-up call and a strategic blueprint for building enduring, trust-based workplace cultures that drive sustainable success.
As organizations continue to grapple with rapid market shifts, evolving employee expectations, and heightened competition for talent, CultureMonkey’s study reinforces the need for leaders to move beyond traditional engagement tactics. Companies that invest in real-time employee listening, personalized communication, and inclusive decision-making are better positioned to weather change and retain top talent. The report also highlights that proactive engagement efforts during periods of uncertainty can significantly reduce attrition, improve employee well-being, and rebuild organizational trust from the ground up. For further insights into the evolving workplace paradigm, visit
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